Terms of use

My Treats is a trading name of Victual Options Limited (a company registered in England and Wales 11260674 at 29 Marshfield Road, Bristol, BS16 4BG). www.mytreatsbristol.co.uk

Contact Us

If you have a compliment or complaint regarding a recent visit to a My Treats restaurant then please contact us.

Legal Information

This site contains our trademarks (“MyTreats”, “us” and “we”) to distinguish its quality products and services. My Treats strives to ensure that the information on this site is accurate and reliable. This site contains important information explaining your relationship with the owner of this Internet site and your rights to access and use information on it. Please read this notice carefully. If you do not agree to accept all terms of the notice, please do not use this site. Access and use of this site and or our mobile apps by you shall be deemed as your acceptance of these terms and conditions.

These terms and conditions are governed by laws of England and Wales and you agree that English courts shall have exclusive jurisdiction in any dispute. The acceptance of any orders shall be absolute discretion of My Treats. You shall receive on- screen or via email confirmation of the order. Any good displayed or provided on this site are done so on “as is” and “if available” basis.

You may not be able to place orders if you are not over 18.

If you decide to register with this site, you will be asked to create a password. You must keep that password confidential and must not disclose that to anyone. The prices of products are quoted next to the items on the menu. Unless otherwise stated, the prices quoted are inclusive of VAT and any other applicable taxes. You confirm to agreement to the final prices by submitting your order.

You have the right to cancel your order, but you may lose your rights to order to offers redemptions. If you decide to change / cancel or amend your order – you must contact the restaurant / takeaway where you placed your order.

We will do our best to deliver your order as soon as possible however sometimes circumstances may be beyond our control. If so, we will keep you informed. The customer agrees that My Treats cannot be held responsible for any loss or damage arising from any delays beyond estimated time or date of delivery.

In any event, My Treats liability to the customer will not exceed the total price charged for the relevant items.

Nothing in these conditions shall affect the statuary rights of the customer.

We have strict procedures to reduce contaminations however ingredients may be produced in a factory that handles nuts or meat may contain bones and flour may contain gluten.

Access to this site

Access to this Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on this Site without notice. We will not be liable if for any reason this Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of this Site to users who have registered with us.

You must not misuse this Site by knowingly introducing viruses, Trojans, worms, or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server(s) on which the Site is stored, or any server, computer or database connected to the Site.


If the advertising, offering for sale, or selling of the goods and/or services referred to on this Site is illegal for any reason in the jurisdiction in which it is accessed or viewed, whether by virtue of the age of the person seeking to view it or otherwise, access to and/or viewing of such material is not authorised by Victual Options Limited ("My Treats" and "the Company").

WARNING: Any unauthorised access and/or viewing may be an infringement of the copyright and/or other intellectual property rights of My Treats or its subsidiaries and may result in civil and/or criminal liability.

Intellectual property

This Site, including this legal notice, contains material including text, photographs, and other images, which is protected by copyright and/or other intellectual property rights. All copyright, trademarks and other intellectual property rights in the material comprising this Site are owned by or licensed to My Treats or its subsidiaries.

Any reproduction or use of such trademarks and other intellectual property rights, save as permitted hereby, is strictly prohibited, and may result in civil and/or criminal liability. Any trademark, copyright or other intellectual property notices contained in the original material must not be removed from any material copied or printed off this Site.

Save as expressly permitted, no part of this material may be reproduced in any form including storing it in any medium by electronic means whether or not temporary or incidental to some other use. Commercial use is not permitted. Particular terms relevant to the use of downloadable material are as set out below. Certain materials contained on this Site are intended to be downloadable for certain purposes.

Permitted uses for downloads are:

Private study or reference.

Non-published research.

Reporting in the media, so long as those reports are legitimate and legal in their country of publication.

To assist third parties engaged by the Company in fulfilling company requirements.

By Company employees for the purposes of their employment.

WARNING: The doing of any unauthorised act in relation to material on this Site may result in both civil and criminal liability.

Information contained on this Site and disclaimer

My Treats and its subsidiaries try to ensure that all information provided on this Site is correct at the time of inclusion but do not represent or warrant that the material comprised in this Site is completely accurate or up to date. Accordingly, neither My Treats nor any of its subsidiaries shall have any liability in respect of such material or for any use of or reliance on such information by any such person.

Links to external websites

Where this Site contains links to other websites or materials provided by third parties, these links are provided for your information only. My Treats has no control over the contents of those sites or resources, and accepts no responsibility for them or for any loss or damage that may arise from your use of them.


Cookies are only used on this website to improve your browsing experience. We do not use cookies to collect personal information about you. Please see our cookie policy for more information.

Privacy Policy

My Treats and its subsidiaries ("My Treats ") believe that addressing consumer concerns about privacy online is important. My Treats website user information submitted through this

Site as privileged and will not abuse this trust by providing this information to any third party. Please see our privacy policy for more information.

•We reserve the right to amend the terms and conditions.

Our Privacy Promise

We take your privacy seriously and we respect your privacy and data protection rights. This privacy notice aims to give you information on how we collect and process your personal data through your use of our websites, mobile apps and our services, including any data you may provide through our websites, mobile apps and our services when you sign up to receive news, offers, promotions and updates, book a table with us, take part in a competition, complete a survey, provide feedback, use our Wi-Fi, use our mobile apps, or otherwise purchase a product or service (such as ordering a takeaway and buying a gift card). Please take time to read this privacy notice in full, together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, to ensure that you understand and are happy with how we collect and process your personal data. This privacy notice supplements the other notices and is not intended to override them.

We sometimes collect and process Sensitive Data (such as your health information, race, ethnicity) and Children’s Data.

Except where set out to the contrary in another of our privacy notices (for example, our Candidate Privacy Notice for job applications), we do not collect or process any information about criminal convictions and offences.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the supervisory authority for data protection issues in the UK (phone: 0303 123 1113 or at www.ico.org.uk/concerns). However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please feel free to contact us in the first instance.

We will need to update this privacy notice from time to time as the law and/or our business changes and develops. We will endeavour to tell you in advance by sending a service message to you if we hold your email address. Otherwise, please look out for the flags on our websites and materials that indicates we have changed this privacy notice. If you continue to use our websites and/or services after we have changed our privacy notice, we will take this as an indication that you accept the changes.

It is important that the personal data that we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. Our websites, mobile apps and/or the service may include links to third-party websites, plug- ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, mobile app and/or service, we encourage you to read the privacy notice of every website, plug-in and/or application that you visit.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

We only process your personal data when allowed to do so by law. Most commonly, we will process your personal data:

Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may process different kinds of personal data about you, which we have categorised as follows: